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Plan Your Visit

Plan Your Visit

We are committed to offering inspiring live music and events – in a way that is safe and responsible.​

The Royal Conservatory of Music is monitoring the progress of COVID-19 closely. We are following all Health Canada, Public Health Ontario, and Toronto Public Health guidelines, and implementing all recommendations to protect the health of our audiences, students, artists, faculty, staff, and community members.

All concerts and events have significantly reduced capacity. We are adhering to current government regulated capacity limits for indoor events.

There are new procedures in place, including the following:

  • Physical Distancing everywhere in the building and concert halls

  • ​Mandatory masks everywhere in the building, including during concerts

  • Mandatory temperature checks for everyone before entering the building

  • A Waiver and a Health Questionnaire must be completed by all visitors before entering the building

  • The box office has plexiglass barriers and will be open 3 hours before each concert for purchases and ticket pick up

  • Attendees are asked to arrive 30-45 minutes before the concert or event to allow comfortable time for procedures to be followed

  • For Royal Conservatory presented events, tickets are now purchased by section, rather than for specific seats, to enable safe physical distancing and movement to enter and exit the concert halls.

  • Tickets are not currently being sent by mail, to reduce the number of touchpoints.

  • Seating is facilitated at the discretion of our ushers to ensure safe distancing. Seating designations are final.

  • Washrooms will be available before and after performance

  • No intermissions, to minimize gatherings and lines

  • No food and beverage services

  • No merchandise tables

  • Hand sanitizers and disinfectant wipes are available throughout the building, particularly in high traffic areas, including at all entrances and exits, the box office, as well as in the lobbies and bars.

  • Increased cleaning schedule of surfaces, handrails, doorknobs, handles, elevator keypads, ticketing office counter, bars, etc.

  • Thorough and frequent cleaning of all concert halls, including armrests after every concert/event.

  • Cleaning microphones and any other appropriate gear and production equipment.

  • Additional precautionary measures

  • All ticket holders will receive a "What to Expect" email with more details, before each concert you attend.

Staff are trained to support you, ensure your safety, and help you navigate the new procedures.

For updates and information about concerts and events presented in our venues by other organizations, please contact those organizations directly.

Please check Toronto Public Health website for most current information: https://www.toronto.ca/community-people/health-wellness-care/diseases-medications-vaccines/coronavirus/

Planning and adjustments around COVID-19 are changing rapidly, we are doing our part to keep our communities as safe as possible. We ask you to please check back with us regularly. We will be updating this page with new information as it becomes available.

Please feel welcome to contact our wonderful box office team members at 416.408.0208 or [email protected] with any questions you may have. We are happy to help.

Concert and overnight stay at a hotel packages, concert and dinner packages, and packages of concert tickets and museum passes are currently not available. We look forward to being able to offer these experiences again in the future.

RCM Tickets is the source for tickets to concerts at Koerner Hall

Tickets obtained from any other source other than The Royal Conservatory or our authorized agents may be counterfeit. Counterfeit tickets generated by unauthorized sources are not valid for admission.

 

Before You Arrive

A waiver and a health questionnaire: To ensure that your return to our building is secure, everyone who enters the TELUS Centre for Performance and Learning must complete and submit a health and exposure pre-screening, and a liability waiver form. If you have booked more than one ticket, please submit the full name and email address of all your guests by emailing [email protected] 48 hours before the show. Prior to the concert, you will be sent a web link from Envoy, our contact tracing application. Only concert attendees who have completed the required form will be allowed entry. Printed forms will be available to complete and submit at the building entrance, but we highly encourage you to complete the form online through Envoy, prior to your arrival to avoid longer wait times. On subsequent visits to the RCM you will only be required to fill out the COVID questionnaire. Your signed liability waiver will be automatically attached to your future tickets.

Mandatory Masks: All guests and staff are required to provide their own masks and must be worn prior to entering the TELUS Centre and while on the premises, including in Mazzoleni Concert Hall, and Temerty Theatre during the performance.
 

Arrival at the venue

We recommend that you arrive at the building 30-45 minutes prior to show time. This will allow a comfortable amount of time for entry protocols to be followed and for ushers to facilitate physically distanced seating.

Mandatory Temperature Checks: All concert attendees will be checked using a touchless thermometer device upon arrival at the building. Anyone with a temperature of 38˚C (100.4˚F) or higher will be asked if they would like to take a second temperature test after a 10-minute waiting period. If the second reading is still 38˚C or greater, and doesn’t have a medical certificate to explain a medical or physical condition that would result in an elevated temperature, the individual will be denied entry and will be provided with an information sheet advising individuals to follow the instructions from the Government of Ontario’s COVID-19 self-assessment tool (see Self-Assessment Tool) to determine how to seek further care or they can contact their doctor.

 

Entering the Building

You will be entering the building through the glass box office entrance on Bloor Street. All individuals must use the designated entrances and exits. All individuals are required to wear their mask prior to entering the RCM premises.

Physical Distancing: All individuals in the RCM building must always practice physical distancing. Physical distancing of at least 2 metres (6.5 feet) away from other people will be encouraged and facilitated.

If you require assistance please refer to our accessible building information under the Accessibility tab or contact us at 416.408.0208.

 

Tickets

The Weston Family Box Office will be open 3 hours before the concert, for purchases and ticket pick up in the lobby. There will be plexiglass barriers between the box office staff members and concert attendees. Showing ID to the staff is required to pick up tickets.

If you selected E-tickets as an option, please print your tickets or have your phone ready for your tickets to be scanned.

A limited number of $15 Rush Tickets are available starting 3 hours before all performances presented by The Royal Conservatory. Rush Tickets are limited to one ticket per person. Seat locations are assigned at the discretion of the box office and ushers. Rush Tickets are available by phone only, on a first-come first-served basis.

 

Washrooms

Washrooms will be available before and after performances.

Washrooms are cleaned and disinfected on a frequent basis. All washrooms are equipped with touchless faucets and touchless paper towel dispensers.

 

Concert Seating

Reduced Capacity: We are following all government regulations for capacity limits to the number of people in the audience. This does not include performers or staff.

Physical Distancing: All seating is arranged with physical distancing between audience members.

Seating Designations: To ensure safe distancing, seating will be facilitated on arrival at the discretion of our ushers. All seating designations are final.

 

No Intermission

To minimize gatherings and lines, all concerts will be performed without intermission and will be no longer than 90 minutes.


Food and beverage

Bar and concession services are not currently being offered.
 

No Merchandise Tables

Merchandise will be not be available for purchase, as long as Covid-19 health and safety protocols are in place.

 

Cameras and video recorders

Cameras and video recording devices, including smart phones and iPads, are not permitted during performances.

 

Cell phones and electronic devices

As a courtesy to the artists and your fellow patrons please turn off your mobile devices, and all other audible electronic devices before the concert begins. Please refrain from using any and all social media during the performance. We encourage the use of social media before and following the performance.

 

Children

Children under 5 years of age will not be admitted into Koerner Hall concerts.

 

Dress and grooming

There is no dress code. As a courtesy to others, we ask that you please refrain from wearing perfume, cologne, and other scented personal products to performances.

 

Conduct

Ticket holder must comply with RCM House Policies. Failure to comply with these rules may result in expulsion or non-admittance at RCM’s discretion.

 

Staff Support

Our ushers are trained to assist you with entering the concert hall, ensure physically distanced seating, and manage controlled exits. Security will support the screening process upon entry and enforce safety protocols. All staff will be wearing appropriate protective equipment.

 

Conditions of ticket sale

All sales are final. There are no exchanges, refunds, or cancellations unless noted otherwise at time of purchase. All ticket prices include HST and service charge. Unauthorized resale of tickets is prohibited. The Royal Conservatory is not responsible for tickets purchased through any unauthorized sales channel, and such tickets will not be honoured. Performers, dates, and other details are subject to change without notice. The Conservatory reserves the right to refund the purchase price and refuse admission or expel from the premises without refund any person whose presence or conduct is deemed objectionable. Tickets are only valid for the performance and seat for which it was issued. Ticketholder acknowledges and agrees to assume all risks incidental to any performance for which the ticket was issued, whether occurring before, during or after such performance. Due to the nature of live performances, it is not possible to predict when technical difficulties may occur. Everyone, regardless of age, must have a ticket for admission to all seating areas.

Welcome to the Royal Conservatory’s TELUS Centre for Performance and Learning

At The Royal Conservatory of Music, we strive to build a culture of inclusiveness by ensuring that our venues, programs, services and communications are accessible to people of all abilities. We are committed to working with our community to continue to remove barriers and make improvements for accessibility on an on-going basis at The Conservatory.

The Royal Conservatory’s TELUS Centre for Performance and Learning is located at 273 Bloor Street West (at Avenue Road) in Toronto.  It includes Koerner Hall, Mazzoleni Concert Hall, Temerty Theatre and b espresso bar.

Documents and policies under the Customer Service Standard are available to the public by requesting them by email or by phoning 416-408-0208.

When arriving by car, there is a drop off area in front of the TELUS Centre on Bloor Street, with curb ramps.
If you have an Access Parking Sticker, there is a “No Parking” zone in front of the venue, although space is limited. Additional parking is available across the street in the Bedford Green P parking lot.
 

Accessible features of our building

The TELUS Centre for Performance and Learning has been designed to be accessible to people accompanied by small children and people with disabilities.

Entrances
Two of the building's three entrances are accessible by people using mobility devices (example – a wheelchair, scooter, or walker) and strollers:

• the Bloor Street entrance on the west side of the building (Tim and Frances Price Wing)
• the Philosopher’s Walk entrance on the east side of the building

Elevators
Two elevators provide convenient access to all areas of the building.

The south passenger elevator is accessed from the orchestra lobby or student lounge and can take patrons to the lower or upper levels of the Leslie & Anna Dan Gallerias. Alternatively, the west passenger elevator is located by the box office, and between the concourse (C) level and level 5.
 
Signage will be posted in the event that one of the elevators is unavailable and patrons will be directed to use the second functioning elevator.

Washrooms
The main public washroom is fully accessible and located on the ground level, opposite from b espresso bar. Other washrooms are located on the concourse, level 2, 3, 4, and 5. (These washrooms do not have an access button; however, please ask our staff to assist you in opening the door.) In addition to standard hand dryers and paper towel dispenses, there are always additional paper towels available on the sink counter. Please contact security if supplies need to be replenished.

The Weston Family Box Office
A low ticket counter makes it easier for persons who use mobility devices (example – a wheelchair, scooter, or walker) to communicate with our customer service agents and view brochures.
 

Performance Spaces

Koerner Hall
The patron seating can accommodate 9 persons seated in wheelchairs or using other mobility devices (scooters, walkers). In Koerner Hall accessible seating locations, patrons can remain in their mobility device or transfer to theater seats. Patrons who cannot, or do not wish to transfer to a theatre seat, should request accessible seat locations when ordering tickets.

Folding arm rests are available in orchestra level row A and B both aisle seats and Lower Balcony, Row E both aisle seats. 

Mazzoleni Concert Hall in Ihnatowycz Hall
The patron seating can accommodate 2 persons seated in wheelchairs or using other mobility devices in the first row.

Temerty Theatre
This venue has flexible seating and can accommodate unlimited persons seated in wheelchairs or using mobility devices, up to capacity.
 

Accessible Features at Events

Quiet Room in Koerner Hall 
A quiet room in Koerner Hall, separated from the audience, for people with sensory considerations, those on the autism spectrum, ADD/ADAHD, or a learning disability is available to patrons upon request. Concerts are watched through a glass window, with controllable volume. Please contact the box office for more information and availability.

Support person ticket discounts
A discount is extended to any support person whose assistance is required in order for the patron to attend an event. The cost for a Support Person ticket is always half the price of a regular ticket and is subject to all fees. This discount applies to Royal Conservatory presented concerts, and select independent presentations. Please inquire at the box office for more information, pricing and availability.

Assistive listening devices 
Listening devices are available on loan, with no charge, for any Koerner Hall presentation. To request an assistive listening device, please email our box office or ask one of our ushers upon arrival.

Mobility Assistive Devices
Royal Conservatory ushers will check mobility assistive devices at the back of the theatre, when patrons reach their seats and will return them upon request, or during breaks in the performance and at end the performance.

Courtesy wheelchairs
For patrons who require assistance travelling within the building, (please note: for those patrons with mobility limitations, it is a fair walking distance from the box office to your seat), we offer wheelchairs on loan which are subject to availability. Patrons who know in advance that they would like to reserve a wheelchair for their concert-going visit can either email or call the box office, prior to the event. When you arrive, please come to the box office and our staff will be happy to bring a wheelchair to you and provide entrance to seat service, when requested. Because of liability issues, Royal Conservatory staff can not accompany patrons outside of the building.

Service animals
Accredited service Animals are welcome; please advise the box office when ordering your tickets to ensure a suitable seat is reserved.

Programs
Large print programs are available on request for patrons with vision loss.

Food and Beverage
For barrier free food and beverage service, Royal Conservatory food and beverage personnel will make an effort to approach persons using mobility devices to place their orders.  Please let our staff know if assistance is required.

We encourage a scent free environment at the TELUS Centre for Performance and Learning.
 
For questions about The Royal Conservatory’s accessibility, more information about your accommodation needs, or if you would like to offer feedback, please contact us at 416-408-0208 or click here for our feedback form.

The Royal Conservatory’s Toronto home is the technologically superb TELUS Centre for Performance and Learning. This stunning building represents a vibrant cultural destination and a wonderful resource, transforming The Conservatory into the heart of creative education for the nation.

The 200,000-square-foot TELUS Centre houses a stunning array of learning and performance spaces, including 77 practice and teaching studios, the Rupert Edwards Library, the Wilmot and Judy Matthews Family Centre for Integrative Education, the Gerard Dekker Institute for New Programs Development, the Milton E. Harris Centre, a music technology lab, and the Michael and Sonja Koerner Early Music Instrument Collection. A glass-enclosed central atrium provides an architecturally stimulating and relaxed space where students, faculty, and staff meet informally to exchange ideas.