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Building Access Procedures

Building Access Procedures during COVID-19
Royal Conservatory of Music

Our Building is Currently Open on a Restricted Basis

The health and safety of our community is of the utmost importance and The Royal Conservatory of Music (RCM) fully supports social and physical distancing. 
As per regulations from the government of Ontario, The Royal Conservatory of Music building is open on a restricted basis to staff, students, and authorized visitors.  The Conservatory has developed a comprehensive COVID-19 Safety Plan for these unprecedented times. The key highlights from this document are outlined below. 

Public health and workplace safety restrictions are currently in place as they relate to each of the following areas:

Building Access – limited to those who have a bona fide purpose in entering the building.  General public will be denied entry to the building.

Screening – mandatory health questionnaire, temperature checks and waiver submission.

Physical Distancing and Use of Masks – required at all times while in the building

Hand Hygiene and Cough Etiquette – frequent hand washing is one of the most effective ways to reduce the spread of pathogens

Environment Cleaning/Disinfection and Air Filtration – enhanced cleaning protocols and new technology in place along with industry-leading HVAC system.

Additional information as follows:

  • Access to the building will be limited to individuals that have a bona fide purpose to enter the RCM building which includes:
    • Students of The Glenn Gould School (for specific in-person instruction activities only);
    • Authorized visitors;
    • Authorized contractors, service providers, suppliers;
    • Authorized staff to perform essential in-person activities (all other staff working remotely).
  • All individuals must use the designated entrances and exits doors and security will be monitoring these and will control access.
  • Waivers must be completed by students (18 and over) and all authorized visitors (including patrons, contractors, service providers, suppliers), prior to entering the premises.  Waiver must be received and retained by the appropriate department.
  • Deliveries will be restricted to these two areas only:
    • The box office entrance (Canada Post)
    • The loading dock

General public will be denied entry to the building.

Health Questionnaire

  • Self-screening posters provided by Toronto Public Health will be displayed at entrances informing and reminding all individuals that they must not enter the premises if they have answered “YES” to any of the questions outlined on the poster. All individuals must complete the online screening questionnaire either using the Envoy App (if provided) prior to entering the premises or at the box office entrance of the building. Screening questions have been updated based on the  COVID-19 Screening Tool for Businesses and Organizations (Screening Workers) and its COVID-19 Screening Tool for Businesses and Organizations (Screening Patrons) as outlined from the Office of the Chief Medical Officer of Health for Ontario.

  • Anyone who has answered “YES” to any of the health screening questions, are advised to stay home or go home & self-isolate right away. Individuals will be advised to follow the instructions from the Government of Ontario’s COVID-19 self-assessment tool (Self-Assessment Tool) to determine how to seek further care or they can contact their doctor or Telehealth Ontario at Toll-free: 1-866-797-0000.

Temperature Checks

  • Security will screen all individuals upon entry into the premises using a touchless temperature scanner at designated entrances

  • Anyone with a temperature of 38˚C (100.4˚F) or higher will be asked if they would like to take a second temperature test after a 10-minute waiting period.

  • If the second reading is still 38˚C or greater, and the individual does not have a medical certificate to explain a medical or physical condition that would result in an elevated temperature, the individual will be denied entry and will be provided with an information sheet advising individuals to follow the instructions from the Government of Ontario’s COVID-19 self-assessment tool to determine how to seek further care or they can contact their doctor or Telehealth Ontario at Toll-free: 1-866-797-0000.

Showing Symptoms of COVID-19 or Confirmed Cases

  • If the individual shows symptoms while in the building, they will be asked to return home and self-isolate immediately. If the individual cannot leave immediately, they will be isolated in a designated area until they are able to leave.

  • The individual will be advised to follow the instructions from the Government of Ontario’s COVID-19 self-assessment tool to determine how to seek further care or they can contact their doctor or Telehealth Ontario at Toll-free: 1-866-797-0000 for further directions about testing and self-isolation.

  • If the health situation requires, 911 emergency services will be contacted.

  • If a COVID case is confirmed, the Department Head responsible for the individual (staff, student, visitor, contractor, etc.) with the confirmed positive case must immediately notify VP, HR and copy the Facilities Director who will log and track the positive case.

Physical Distancing

  • Physical distancing is a key aspect of preventing the spread of COVID-19. Physical distancing when outside the home means staying at least 2-metres (6.5 feet) away from other people whenever possible. All individuals must practice physical distancing while at the RCM.

  • Impermeable barriers such as plexiglass will be installed in areas where distance is unable to be maintained, such as the Service Desk, Security etc. as well as where required as outlined under provincial guidelines for activities such as singing and playing of wind/brass instruments.

  • Staggered work and class schedules, adjustments to various programs and activities are also supporting distancing measures.

  • Maximum capacity limits have been established for shared workspaces, classrooms, studios, meeting rooms, halls and elevators.  These must be strictly adhered to.

    • Elevators:

      • Maximum capacity signage is posted at all elevator doors

      • Occupants should stand on the foot decals to maintain maximum distance

    • Stairwells:

      • Outer enclosed stairwells will be labeled for one directional use (up or down) to support traffic flow and appropriate physical distancing.

      • Main staircase in Ihnatowycz Hall will be bi-directional (always keep to the right side of the staircase whether walking up or down).

      • To provide a 2-metre distance individuals should leave at least 6 steps between individuals using stairwells.

    • Common Areas:

      • Follow directional signs posted wherever practical and applicable to minimize personal contact and use floor distance markings if waiting in line.

      • Washrooms will have alternating sinks, urinals and stalls blocked off where required to support capacity limit and ensure appropriate distance is maintained.

      • If all washroom stalls are occupied, please form or join a line on spaced floor markers and wait your turn as individuals exit.

Use of Masks

  • The RCM’s Face Mask Policy complies with the City of Toronto Mandatory Mask or Face Covering By-Law 541-2020.  Unless the By-law permits a specific exemption, mask use is mandatory at all times while in the building.  This includes all common areas, studios, classrooms and shared workspaces/offices.

  • All individuals are required to provide their own mask and it must be worn prior to entering the RCM premises.

  • Signage of mask requirement is posted at building entrance(s). Disposable masks will be made available at the entrance from Security for a nominal cost if needed.

  • Hand hygiene is one of the most effective actions that will reduce the spread of pathogens and prevent infections, including the COVID-19 virus.

  • It is recommended that individuals wash their hands thoroughly with soap and water for at least 20 seconds frequently or whenever needed.

  • Use an alcohol-based hand sanitizer if soap and water is not readily available.

  • Avoid touching your eyes, nose, and mouth.

  • Use a clean tissue or a knuckle/elbow to touch light switches, doors, buttons, etc.

  • Wash or sanitize hands after touching common or frequently used hard surfaces (stairwells, elevators, photocopier, doorknobs, etc.).

  • Use available sanitizer upon entering and leaving the premises.

  • Hands must be washed and sanitized before entering and after leaving a classroom/studio space.

  • Hands must be washed and sanitized before and after each user of shared equipment or instruments.

  • Touchless soap, paper towel dispensers and hand-sanitizing stations are maintained frequently.

  • Hand sanitizing stations will be placed outside elevators, at each entrance and exit and in other high traffic areas.  Hand sanitizer and disinfectant wipes will be made available for use in classrooms, studios and offices.

  • Hand hygiene signage will be placed in prominent locations around the building and specifically in washrooms, eating areas and throughout buildings in high-traffic areas.

  • Cough etiquette refers to covering your mouth and nose with a tissue when you cough or sneeze.  Throw used tissues in the waste receptacle.

  • If you do not have a tissue, cough, or sneeze into your elbow, not your hands.

Cleaning and Disinfecting Protocols
To clean and maintain spaces during COVID-19, the RCM has enhanced cleaning protocols and will deploy new technology including electrostatic foggers and portable sprayers along with Health Canada-approved disinfecting agents, to limit the spread of viral transmission through disinfecting procedures. 
Augmented cleaning protocols focus on:

  • high touch surfaces in common areas

  • studios/classroom spaces (including impermeable barriers) disinfected after approximately every 4 hours of use, in addition to the regular daily cleaning schedule

  • Individuals will be required to wipe down shared equipment, instruments, music stands and other used surfaces before and after each user with available disinfectant wipes.

  • Using disinfectants with a Drug Identification Number (DIN) approved by Health Canada

  • Deep-cleaning and disinfecting will take place nightly in all common-use and high-traffic areas

Electrostatic and standard sprayers add more protection

  • Electrostatic sprayers charge the disinfecting solutions with positive ions. The spray spreads out evenly and covers the underside and backsides of surfaces including areas that cannot be reached with wipes.  Standard liquid sprayers aerosolize the same disinfecting agents.  The mist is then allowed to air dry, clinging to the surface long enough to ensure that the required dwell time is reached so it can effectively kill viruses, bacteria, fungi and mould.

  • Custodial staff will be using electrostatic and standard sprayers in high-traffic areas and washrooms to ensure surfaces are thoroughly disinfected nightly.

Air Filtration for Heating, Ventilation and Air Conditioning (HVAC)

  • The building system has been designed to provide clean particle-free air at a stable temperature and humidity. Fresh air is constantly being added to the system and filtered.  

  • The RCM follows the industry best practices for filter selection and replacement. The air filtration at the RCM is a two-stage system that exceeds the Minimum Efficiency Reporting Value (MERV) rating recommendations for filtering fine particles in the air. The RCM follows the guidelines and recommendations put forward by ASHRAE (American Society of Heating, Refrigerating and Air-Conditioning Engineers).